At Silas Nests, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return policy below.
Returns
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You may return eligible items within 14 calendar days from the date you receive your order.
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To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
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Please note that some items may not be eligible for return due to hygiene or custom nature, and these will be clearly indicated on the product page.
How to Initiate a Return
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To start a return, please contact us at [email protected] within 14 days of receiving your order with your order number and reason for return.
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We will provide you with instructions on how to return your item.
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Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 7-10 business days and credited back to your original payment method.
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Please note that shipping fees are non-refundable.
Damaged or Defective Items
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If you receive a damaged or defective item, please notify us immediately at [email protected] with photos of the issue.
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We will arrange for a replacement or full refund at no extra cost to you.
Exchanges
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At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original purchase following the return policy and place a new order.
Contact Us
For any questions or assistance regarding returns or refunds, please reach out to: